Terms of service

Terms of Service

00 · General information

This website, aglowstyle.com (the Site), and the styling, image consulting and style guide services offered through it are owned by:

Owner: Claudia Sáez de Montagut
Trade name: Aglow
Tax ID (NIF): 51142201E
Address: Calle Rafael Salgado 15, 28036 Madrid, Spain
Contact email: hello@aglowstyle.com

Accessing the Site and purchasing any of its services implies full acceptance of these Terms of Service.

01 · Purpose

These terms govern the relationship between Aglow and the user (the Client) with regard to browsing the Site and purchasing the digital products and services offered on it.

02 · Products and services

Aglow offers, among others, the following digital products and services:

- Digital style guides in PDF and/or web page format.
- Personalized style guides, made to measure based on the information provided by the Client.
- Color, body shape and wardrobe method studies and tests, with personalized recommendations.

The essential features of each product are described on its product page on the Site.

03 · Purchase process

The contract is concluded when the Client completes payment and receives the order confirmation, sent in a durable format to the email provided. The Client declares that she is of legal age and has the legal capacity to enter into contracts.

04 · Prices and payment

Prices are shown in the currency of your region and may vary depending on the country from which the purchase is made. Depending on the country, applicable taxes are included in the price or added at checkout. Payment is made through the payment gateways enabled on the Site.

05 · Delivery of digital products

Once payment is confirmed, digital products are delivered by download or access via a link, usually immediately or within the time stated on the product page. Personalized guides are delivered once the agreed custom creation process has been completed.

06 · Right of withdrawal

As a general rule, the Client has 14 calendar days to withdraw from the contract without giving any reason, in accordance with Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users).

Exception for digital content. The right of withdrawal does not apply to the supply of digital content not provided on a physical medium once performance has begun with the Client's prior express consent and the Client has acknowledged that, once the download or access begins, she loses her right of withdrawal.

By completing the purchase of a digital guide or study, the Client gives this express consent and accepts that delivery begins immediately, accepting the loss of the right of withdrawal once the download or access has begun.

Personalized guides and studies, being made to measure according to the Client's instructions, are also excluded from the right of withdrawal. To exercise it where applicable, the Client may notify hello@aglowstyle.com within the legal period.

07 · Guarantees and complaints

If a digital product is defective or does not match its description, the Client is entitled to have it fixed or, where applicable, to a refund. Any issue can be reported to hello@aglowstyle.com.

08 · Intellectual property

All content on the Site and in the guides is owned by Aglow or used under license, and is purchased for the Client's personal and private use. Reproduction, distribution, public communication or resale, in whole or in part, without express authorization is prohibited.

09 · Data protection

Personal data is processed in accordance with the GDPR and the LOPDGDD. For more information, see the Privacy Policy.

10 · Liability

Style, color and wardrobe recommendations are for guidance only and are based on the information provided by the Client. Aglow does not guarantee specific results from applying them and is not responsible for interruptions to the Site beyond its control.

11 · Governing law and dispute resolution

These Terms are governed by Spanish law. Any dispute will be heard by the competent courts under the applicable consumer regulations. The Client may also use the European Commission's online dispute resolution platform: ec.europa.eu/consumers/odr.

12 · Changes

Aglow reserves the right to change these Terms of Service at any time. Changes apply from their publication on the Site.