Refund policy
00 · Nature of the products
Aglow sells digital products (style guides as PDFs or web pages, personalized guides, and color, body shape and wardrobe method studies), which are delivered by download or access via a link. As they are digital products, there is no physical shipping and no return of physical goods; this policy covers withdrawal and refunds for this type of product.
01 · Acceptance of the terms
By completing a purchase at Aglow, the Client accepts the Terms of Service and this Returns and Refunds Policy, including the immediate delivery of the digital content and the resulting loss of the right of withdrawal once the download or access has begun, as set out in the following sections.
02 · Right of withdrawal
As a general rule, the Client has 14 calendar days to withdraw from the contract without giving any reason, in accordance with Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users).
03 · Applicable exceptions
Digital content. The right of withdrawal does not apply to the supply of digital content not provided on a physical medium once performance has begun with the Client's consent and the Client has acknowledged that, once the download or access begins, she loses her right of withdrawal.
By completing the purchase of a digital guide or study, the Client consents to delivery starting immediately and accepts the loss of the right of withdrawal once the download or access has begun.
Personalized products. Guides and studies made to measure according to the Client's instructions are also excluded from the right of withdrawal, as they are made to her specifications.
04 · Defective or non-conforming products
If a digital product is defective, does not match its description or cannot be accessed for reasons attributable to Aglow, the Client is entitled to have the problem fixed (for example, by resending the file or restoring access) or, where this is not possible, to a refund. To do so, simply let us know at hello@aglowstyle.com describing the issue.
05 · How to request a refund
Refund or withdrawal requests, where applicable, must be sent to hello@aglowstyle.com, stating the Client's name, the order number or reference and the reason. Aglow will confirm receipt and process the request as soon as possible.
06 · Refund time and method
Where a refund applies, it will be made without undue delay and no later than 14 calendar days from the date Aglow is informed of the accepted request. The refund will be made using the same payment method used for the purchase, unless the Client expressly agrees otherwise, and at no additional cost to her.
07 · Contact
For any questions about returns or refunds, you can write to hello@aglowstyle.com